Wednesday, February 11, 2009

Yay, yay, yay - it's complaints day! (printer ink)

YAY!  This kvetch is apparently resolved before I could even get a chance to post it here... I love when that happens!  I was worried about this one because it's a cheesy off-brand company marketing remanufactured cartridges... they could easily have blown me off.  If the replacement cartridge works, they'll get my business again for sure.
 
Though I'm counting myself lucky that the remanufactured ink didn't kill my printer altogether, as I have heard is possible.  Let this be a warning to somebody, if not me.
 
J
 
----- Original Message -----
Sent: Wednesday, February 11, 2009 3:28 PM
Subject: Re: Order Process - problem re order #???

Thank you!  I am pleasantly surprised at the speed of this; what excellent service!  :-)
 
----- Original Message -----
Sent: Wednesday, February 11, 2009 2:57 PM
Subject: Re: Order Process - problem re order #???

Shipped.
 
Pam
----- Original Message -----
Sent: Tuesday, February 10, 2009 6:23 PM
Subject: Re: Order Process - problem re order #???

Please note:  there is a problem with the HP56-compatible (black) ink cartridge that arrived with this order. 
After printing a few sheets with the new cartridge, the printer is giving an error, flashing lights, and will not print with your cartridge.  Replacing the cartridge with the original (name-brand, oem model) fixes the problem, but it returns when I insert your company's cartridge.
 
I'd like a replacement cartridge sent to the same address as the original order since we are now totally out of ink.
 
Please call or email as soon as possible regarding this problem.
 
Thank you!
 
(I haven't used the coloured one yet so don't know whether it has a similar problem or not)

 
2009/1/27 The Sales Team @ eToner.ca <info@etoner.ca>

eToner.ca
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Products
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1 x HP 56 C6656An Black Inkjet Compatible Officejet 4215, Officejet 4255, PSC 1110, PSC 1209, PSC (HP 6656AN) = C$12.45
1 x HP 57 C6657AN Color Inkjet Compatible (HP 6657AN) = C$17.95
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Sub-Total: C$30.40
Shipping (Shipping to Ontario, Canada  ): C$4.95
5.0% GST # 82404 2071 RT0001 + 8% PST (Ont): C$4.59
Total: C$39.94

Delivery Address
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Billing Address
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Payment Method
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CC or Paypal Payment Received

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