Here are two emails I sent back in April hoping to receive a replacement for the bottle cap that my daughter bought which broke right away on its second use. I am dismayed by the lack of response we have received. This is just a child who doesn't have a lot of money to burn - she chose a Sigg bottle as a gift and was almost immediately disappointed.
Six months have gone by, and the bottle is still sitting gathering dust on a shelf. What a waste, for a company that's made its reputation on its "green" products.
I would appreciate a reply - a replacement bottle top would be even better.
----- Original Message -----To: email@example.comSent: Wednesday, April 16, 2008 11:02 PMSubject: Fw: Broken Bottle TopI am forwarding this (see email, below) to you in the hope that you can help us, as I haven't heard back from the Sigg contact within Canada.Thanks in advance!----- Original Message -----Sent: Wednesday, April 09, 2008 11:34 PMSubject: Broken Bottle TopAfter months of trying to decide whether we wanted Sigg or Kleen Kanteen bottles, my daughter received a lovely cobalt-blue Sigg bottle with an Active Bottle Top. Unfortunately, the second time she used it, the "flap cap" on the bottle top just snapped off. To my knowledge, it wasn't subjected to any unusual stress; it just broke off as she opened it (maybe opening it too far? but if that's the case, the cap is just plain flimsy).I'd like to request a replacement bottle top, and would be happy to return this one wherever necessary. The store where it was purchased (Li'l Niblets & Baby Sprouts on Avenue Road in Toronto, approximately in November, but there hasn't been much call for cold-water bottles in the last few months... :-)) didn't have any exchange information.Yours truly,