And the NOT HELPFUL sigg reply from Northern Spirit in Canada, plus my reply

Oh, and I've included my reply to her, because it was fun to write due to her message being so not helpful and annoying!

----- Original Message -----

From: [me]

To: [her]

Sent: Wednesday, November 12, 2008 10:26 AM

Subject: Re: your sigg bottle

Hi. The "child" in question is a very cautious 12-year-old girl, and I was with her when it basically fell off. But thank you anyway. Sigg has offered a replacement cap, so I guess their feeling is that they'd rather have a happy repeat customer than tell me my daughter is a brute or an idiot who can't open a water bottle.

Again, thank you anyway... for not very much help, beyond offering to sell me a new lid.

[me]

Toronto

----- Original Message -----

From: [customer service drone]

To: [me]

Sent: Wednesday, November 12, 2008 10:19 AM

Subject: your sigg bottle

Good morning Jen! [gaaaack... I never asked her to call me JEN! I hate when people are so presumptuous!!!]

It is very odd that you’ve had no response, it could be possible that the message was sent to the junk e-mail folder by the server and then deleted automatically. We are very sorry about that. I understand that you have a problem with your bottle, that the lid is damaged. We recommend that you remove the mud cap part of the top, because it has a higher chance of breaking when being handled by a child. If you would like a replacement (since we do not consider this to be a manufacturing defect), please contact the store that you purchased the bottle, or you can buy a different lid of your choice online. I hope this helps!

Thanks,

[her perky name]

Sales and Invoicing
Northern Spirit International ∙ Sigg Canada

Tel: 204-694-1988 | Fax: 204-772-7020
1169 Sherwin Road | Winnipeg, MB Canada | R3H 0V1
www.sigg.ca

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