Monday, June 14, 2010

Cranky Complaints-Lady Eats ‘Toonyaz (aka Crow)

tunias 002Yes, it happens.  Sometimes, I am just plain WRONG.  And like always, it is up to me to RIGHT the wrong, even if I myself am the source of the wrong… aka apologize. 

First of all, the company did reply, almost right away, though their answer wasn’t terribly satisfactory.  But what the heck… it’s just a packet of seeds (to them!).

Sent: Wednesday, May 26, 2010 7:13 PM

Subject: RE: eBay item, petunia, LAURA BUSH, violet, FRAGRANT, 500 SEEDS! GroCo

I'm sorry the fragrance wasn't what you expected from this batch of Laura Bush petunias. This is the only type of petunia  we carry, so I'm not sure how a regular petunia could have gotten mixed in.
I'm sorry for the inconvenience.
-Jill

I didn’t bother replying to her at the time… but in the name of Righting the Wrong,  here’s what I wrote back today:

Jill:

It's been a few weeks, but I felt I had to follow up with an apology.  These Laura Bush petunias do indeed (especially in the evening) have a lovely, delicate petunia scent.  Perhaps I missed it because only a few had opened when I first emailed, or because I was around them mostly during the day.  The scent is more subtle than in some previous petunias I have grown, but it is distinct and I enjoy it when I happen to be close to the window boxes in the evening.

I would still describe the colour as more pink than the violet indicated in pictures; however, I realize this can vary slightly, and it's not a big problem.

So, once again, I'd like to apologize for my initial, perhaps-hasty reaction.  I'm sorry; I guess, as with all things in the plant world, a little patience was what was called for rather than a quick email.  :-)

Have a great day!

Evening P.S.  Got a reply to my reply!

Thanks for your nice apology, it made my day.
I appreciate your integrity.
Jill

Integrity.  What a lovely word in any kind of buying/selling context.

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