Skip to main content

Is it any wonder something shorted out?

That was the explanation the Bell tech gave us back in April when our phone lines stopped working one day:  something must have shorted, two wires rubbing together.  Just looking at the awful, unprofessional wiring job they left when we moved in four years ago tells me it was inevitable that something would go wrong.

But now they’ve sent us a bill (okay, not now, exactly… I just noticed the charge on last month’s bill) for the service call, claiming that the demarcation point is outside the house, and anything inside the house is our responsibility.  Ha.

DSC03044Here’s what I emailed them tonight:

“Our phone bill now reflects a $99 charge for repair service on April 28th. I am disputing this charge.

On that date, a service technician came out because there was no service to what I was told by a Bell technician was our demarcation point - a jack in our kitchen marked with the words "Bell Demarcation Point."

A problem was found due to Bell's faulty initial wiring of our home when we moved in four years ago. The technicians at that time had a hard time initiating phone service and after several attempts, were ultimately successful, but left us with a rat's nest of wires in the basement. I have pictures of the shoddy initial wiring job, as well as the demarcation point jack, which had stopped working on April 28, 2009 when the technician came out.

That technician said that was no longer the demarcation point – it had been changed without my knowledge. I asserted at that time that I would not pay to restore service to that point, because Bell had never notified me, at any time in the past four years, of the change to the demarcation point.

It seems Bell technicians can do or say anything to customers – with absolutely no consequences.

However, since I was never informed that the demarcation point was moved, I believe the repair simply restored service to what we have always known as the demarcation point (inside our house). I believe this kitchen jack is still the actual demarcation point, because, if you check your records, you’ll notice that the house is actually wired for two phone lines, one in our home upstairs and one in a basement apartment (currently vacant) downstairs.

I would be happy to share photos of this jack along with the photographs of the messy initial wiring setup in our laundry room that I believe is the reason the repair was required in the first place. We should not be billed for Bell’s poor workmanship. Please have someone contact me as soon as possible to help resolve this billing issue.”

Here’s what they call a wiring job.  Notice the wires hanging out all over the place, strung loose across eight feet of the laundry room ceiling, bare wires, twisted around each other and in one case, simply rolled up and stuffed into a convenient corner:

DSC03036 DSC03037 DSC03038 DSC03039 DSC03040 

Ick.

Popular posts from this blog

לימודי קודש/Limudei Kodesh Copywork & Activity Printables

Welcome to my Limudei Kodesh / Jewish Studies copywork and activity printables page.  As of June 2013, I am slowly but surely moving all my printables over to 4shared because Google Docs / Drive is just too flaky for me. What you’ll find here: Weekly Parsha Copywork More Parsha Activities More Chumash / Tanach Activities Yom Tov Copywork & Activities Tefillah Copywork Pirkei Avos / Pirkei Avot Jewish Preschool Resources Other printables! For General Studies printables and activities, including Hebrew-English science resources and more, click here . For Miscellaneous homeschool helps and printables, click here . If you use any of my worksheets, activities or printables, please leave a comment or email me at Jay3fer “at” gmail “dot” com, to link to your blog, to tell me what you’re doing with it, or just to say hi!  If you want to use them in a school, camp or co-op setting, please email me (remove the X’s) for rates. If you just want to say Thank You, here’s a

Ancient Auction Secret: If Chinese auctions are racist, why do Jews love them so much?

Ah, Jews, Jews, Jews, Jews.  You sure do love your Chinese auctions, don’t you? It seems that even in an era of political correctness, within certain circles, this term just will not die . And frankly, I’m mortified. I’m not Chinese, but I have family who is Chinese.  Some are Korean, as well.  I guess this makes us more ethnically diverse than many Jews, but I suspect most Jewish families are moving in this direction.  Still.  Even if we don’t know a single Chinese person, we should still stop calling it that. First of all… is it actually racist to call it a Chinese auction? I figured I’d let Chinese people decide.  But when I turned to Google to find out how Chinese people feel about Chinese auctions, what I found was mostly… nothing.  Silence.  I did find some debate (presumably among non-Chinese people) over whether it was too far in the direction of political correctness to refer to these as a “silent auction” or (as in some parts of the States) a “tricky tray.”  (Ok

Hebrew/ עברית & English General Studies Printables

For Jewish Studies, including weekly parsha resources and copywork, click here . If you use any of my worksheets, activities or printables, please leave a comment or email me at Jay3fer “at” gmail “dot” com, to link to your blog, to tell me what you’re doing with it, or just to say hi!  If you want to use them in a school, camp or co-op setting, please email me (remove the X’s) for rates. If you enjoy these resources, please consider buying my weekly parsha book, The Family Torah :  the story of the Torah, written to be read aloud – or any of my other wonderful Jewish books for kids and families . English Worksheets & Printables: (For Hebrew, click here ) Science :  Plants, Animals, Human Body Math   Ambleside :  Composers, Artists History Geography Language & Literature     Science General Poems for Elemental Science .  Original Poems written by ME, because the ones that came with Elemental Science were so awful.  Three pages are included:  one page with two po