----- Original Message -----From: [me]To: [her]Sent: Wednesday, November 12, 2008 10:26 AMSubject: Re: your sigg bottleHi. The "child" in question is a very cautious 12-year-old girl, and I was with her when it basically fell off. But thank you anyway. Sigg has offered a replacement cap, so I guess their feeling is that they'd rather have a happy repeat customer than tell me my daughter is a brute or an idiot who can't open a water bottle.Again, thank you anyway... for not very much help, beyond offering to sell me a new lid.[me]Toronto----- Original Message -----From: [customer service drone]To: [me]Sent: Wednesday, November 12, 2008 10:19 AMSubject: your sigg bottle
Good morning Jen! [gaaaack... I never asked her to call me JEN! I hate when people are so presumptuous!!!]
It is very odd that you’ve had no response, it could be possible that the message was sent to the junk e-mail folder by the server and then deleted automatically. We are very sorry about that. I understand that you have a problem with your bottle, that the lid is damaged. We recommend that you remove the mud cap part of the top, because it has a higher chance of breaking when being handled by a child. If you would like a replacement (since we do not consider this to be a manufacturing defect), please contact the store that you purchased the bottle, or you can buy a different lid of your choice online. I hope this helps!
[her perky name]
Sales and Invoicing
Northern Spirit International ∙ Sigg Canada
Tel: 204-694-1988 | Fax: 204-772-7020
1169 Sherwin Road | Winnipeg, MB Canada | R3H 0V1
Oh, and I've included my reply to her, because it was fun to write due to her message being so not helpful and annoying!