Friday, September 12, 2008

Baskin Robbins Coupon Debacle Incident

Submitted at the Baskin Robbins Canada website:
"My husband & I filled out the online survey at baskinrobbins.com/feedback and received two $1 off coupons.  Today, we took two of our children with us to the Yorkdale Mall BR location.  I placed my order and then handed the server one of the coupons.  Despite the fact that the store was actively promoting the "fill out the survey, receive a $1 coupon" offer, she refused to honour them, saying she'd never seen them and her boss wasn't there.  I asked her to phone her boss, and she refused, insisting that we must pay the full total until finally, we walked away, leaving our ice cream on the counter and our kids very disappointed.  I have never received such awful customer service in a BR location - ironically, in return for reporting a rave review about our treatment at our LAST BR visit (at Woodbine Centre), and I wanted to let you know how very upset we were by this incident - your comments about this incident would be appreciated.  Thank you,"

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