Tuesday, April 29, 2008

Ben n' Jerry's Day Washout on Queen Street

> Hello Jennifer,
>
> Thank you for letting us know about a less than euphoric experience you
> had with one of our scoop shops. This information is very important in
> helping us to ensure our high quality standards.
>
> You should receive your coupon as soon as we read your comments (real
> people do look at all of this stuff!).
>
> Please do not hesitate to call us if you have any other questions. You can
> reach our Consumer Affairs department at (802)846-1500, 9am - 5pm EST.
>
> We hope that all your future experiences with our scoop shops are as
> euphoric as you anticipate and deserve!!
>
> Consumer Affairs
> Ben & Jerry's
>
> Here is the information we received from you:
> ------------------------------------------------------------------
>
> On 4/29/08, you visited one of our scoop shops (238 Queen St W, Toronto)
> in Toronto, ON at around 12:00 PM.
>
> Comment:
> We showed up for Free Cone Day at the Queen St W Scoop Shop today -
> following directions from the Canadian Ben & Jerry's Scoop Shop locator -
> only to find a sign in the window indicating 'closed for the season - will
> reopen in the spring.'
>
> Actually, the location looked as if it had been closed for some time, and
> despite the cold weather, it really is spring already.
>
> Anyway, I would definitely call this a 'less than satisfactory' experience
> considering there were five of us inconvenienced... including my elderly
> father and my two very young children (3 yrs & 7 months). I don't even
> want to think about how hard it was to get everybody out of the house,
> walk to the subway station, pay for & take the subway downtown, walking
> from the subway station to the shop location - only to find it out of
> business.
>
> Not to mention how VERY disappointed my 3-year-old was. Ultimately, we
> went to a nearby convenience store to buy her a Drumstick ice cream cone,
> since I'd promised we were going downtown for ice cream.
>
> I definitely felt ripped off... as did the others who were with us (well,
> okay, maybe not the baby! :-))). Is there any chance of getting a free
> cone another day at another Toronto store, perhaps at the Beaches
> location? I cannot possibly get everybody out the door again today to go
> hiking down to the other end of the city. :-(
>
> Thanks in advance!
>
> ------------------------------------------------------------------
>

No comments:

Post a Comment

I love your comments!