Blame it on COVID-19. Like the ENTIRE WORLD, I probably have a lot of pent-up frustration right now, which I should probably turn to writing here and on my other sites about constructive things, but there you go. I’m not. Instead, tonight I found myself returning to one of my all-time favourite pursuits: kvetching. I used to have a regular feature of this site where I’d fire off letters giving people pieces of my mind. But I got tired of it. Kvetching is exhausting. So I promise, I’m not going to do much of it. But tonight was an exception. Because I was checking out at the Better World Books site this evening when all of a sudden, a survey popped up about how my experience was. And it just so happened that I had had a pretty bad experience on their site. Before you say anything, I know, I know – first world problems. In the grand scheme of things, there’s a pandemic on and I had a problem at an ecommerce website. It’s not exactly life-threatening. But seriously, I used